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To report a Street Light Outage you must notify the Electrical Provider for your area. Below is a list of Electric Service Providers by Neighborhood:
GCEC: Report a street light outageCreeksideThe FallsMeadow RidgeNorth Pointe CrossingOak HollowPecan HollowSettlers Way (aka Stetson Ranch)Sweetwater CrossingTara FarmsWestfieldWillow CreekAnna Town SquareAvery Pointe
Oncor: Report a street light outage to OncorWest Crossing"Original Anna"
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Street lights are installed by the developer of a neighborhood according to City standards outlined by ordinance. Generally, one street light should be installed at each street intersection and additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe our neighborhood does not meet these standards, please call Public Works at (972) 924-4510 and ask to speak with the Streets Division. If the lights in your neighborhood do not meet City standards, the City will not install any additional lights, However, your homeowner’s association (HOA) may have additional lights installed, as long as they meet the spacing requirements outlined in City ordinance and the HOA pays for the additional lights.
If the damage is within a driveway the homeowner is responsible for repairs. The city will schedule and prioritize repairs all other repairs as needed. Call (972) 924-4510 to report sidewalk damage.
The City only owns and maintains trees within medians or City-owned parks. Maintenance of other trees is the responsibility of the property owner.