Who is responsible for my water leak?

Locate the meter box in your yard (usually in the front, under a circular metal or rectangular plastic lid). If the leak occurs between the street and the meter box, the leak is the City’s responsibility. Please call (972) 924-4510 to report the leak or call (214) 585-7725 after normal business hours. If the leak occurs between the meter box and your faucet, the leak is the homeowner’s responsibility. In this case you should call a certified plumber as soon as possible.

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1. How do I report an issue with our system, such as a water leak or sewer backup?
2. What if I suspect my water meter is reading incorrectly?
3. Where does Anna’s water come from?
4. Do we have watering restrictions every year, or just during a drought? What are the rules?
5. Who is responsible for my water leak?
6. If we are supposed to be conserving water, why do city employees open hydrants and allow water to run into the streets?
7. Who do I call if I suspect there is a water leak?
8. Why is the water soft?
9. What are some things I can do to conserve water?