Show All Answers

1. What is the subdivision (platting) process and how long does it take?

The Subdivision Regulations (Part III-A of the Code of Ordinance) apply to all property within the corporate limits of the city of Anna as well as areas outside of the corporate limits of the city, but within the extraterritorial jurisdiction (ETJ) of the city. The subdivision or platting process can take one month to several months depending on many factors. Please call the Development Services Department at 972-924-2616 to discuss in more detail.

2. How do I verify if my property has been platted?

Start by checking with Collin County Central Appraisal District (www.collincad.org). Once on the website click on the Property Records search option which gives you the option to search for real property by account number, address or owner name. Once you have found the property, open the record and look beneath the owner’s name, mailing address and location, and look at the legal description. If the description includes a subdivision name as well as lot and block, it is likely that the property is platted. If the description includes information such as tracts or abstract, it is likely that the property is not platted. To view the plat or abstract map, you can also click Plat Map or Plat Map Image beneath the Maps and Forms section of the property page. Please contact the Development Services Department at 972-924-2616 to verify whether or not your property is platted.

3. What is the Extraterritorial Jurisdiction (ETJ)?

Extraterritorial jurisdiction (ETJ) means all land situated within one mile in all directions from the corporate boundary of the city and its extensions, and which is not in conflict with the ETJ of another municipality, or with any duly executed boundary agreement with another incorporated municipality. A city’s ETJ is essentially the area outside a city’s corporate limits but within the ultimate planning area. Generally, it can be thought of as a ring around Anna which enables the city to regulate subdivision of land, however, it does not allow for zoning regulation.

Show All Answers

1. How do I request public records from the City of Anna?

Public records can be requested and tracked online.  Visit the Public Information/Records Request page for more information. 

City Council resolutions, ordinances, agendas, and minutes can be viewed at the following link: Public Information Portal.

2. Where do I find information to serve on a board in the City?

Information on the City of Anna's boards and commissions can be found on the Boards and Commissions page and on the Board Application Form. 

3. Am I registered to Vote in the City Elections?

You can visit the Collin County Voter Registration website for a copy of your voter registration. To vote on election day, you will be required to present photo identification. You will find a list of acceptable IDs on the Collin County website as well.

4. When is the next election for City Council?

The City of Anna operates under a council-manager form of government as approved by voters in 2005 through the adoption of the City Charter. The Mayor and six Council Members are elected at-large for three-year staggered terms. To learn more about City Council elections, visit the elections page. 

5. Who are my federal and state officials?

Visit the Collin County Elections Administration website for information and an up to date listing of officials.

Show All Answers

1. What is a Code Compliance Officer?

A Code Compliance Officer is a person authorized by the City Council to perform the duties prescribed in the Code of Ordinances. These duties include: routine inspections of properties located within the city limits; issue all necessary notices or orders to ensure compliance with the Code of Ordinances; shall keep official records of all business and activities of the department specified in the provisions of the Code of Ordinances.

2. What is the procedure for notifying a property owner of a violation?

Once a violation is discovered, a letter is sent to the property owner of record (all property owner information is researched through Collin County Appraisal District www.collincad.org). The property owner is given ten (10) days to correct the violation. If the violation is not corrected within the allotted time, a citation is sent to the property owner. The Code Compliance Officer will continue to monitor the situation and cite the property owner until the violation is corrected.

3. I received a letter in the mail from Code Compliance, what should I do?

The letter should explain what the violation is, and what needs to be done to correct it. If you have any questions, or feel you have received the letter in error, please contact Code Compliance at 972-924-3325. 

4. I received a citation in the mail from Code Compliance, what should I do?

The letter included with the citation will explain why the citation was sent out. Normally it means that a violation was not corrected within the allotted time given. If you receive a citation, you should correct the violation as soon as possible. At the bottom of the citation are instructions for contacting the Municipal Court. If you have any questions, you can contact Code Compliance at 972-924-3325.

5. I would like to report a possible violation to Code Compliance, how can I do so?

To report a possible violation, you can call 972-924-3325 and speak with a Code Enforcement Officer. You may also leave a message if no one is available to answer your call. You can also fill out the Code Violation Complaint Form on the city website. All reports of possible violations will be followed up with an inspection of the property in question.

6. Where can I view the Code of Ordinances?

The Code of Ordinances (Property Maintenance Codes, Zoning Ordinance, Sign Regulations, etc.) can be found on the website under City Ordinances.

Show All Answers

1. What is the purpose of zoning?

Zoning is the practice of dividing an area into districts within which regulations and requirements uniformly govern the use, placement, spacing and size of land and buildings. Zoning is most often utilized to protect properties from incompatible adjacent land uses and to preserve the “character” of a community.

2. What is a zoning district?

A Zoning District defines the types of primary and accessory uses that can be developed and what types of development standards will govern that use. Development standards include but are not limited to lot size, lot width, setbacks, heights of structures and buildings, lot coverage and screening.

3. How can I find out how my property is zoned?

You can determine the zoning of a property by looking at the zoning map (on website) Then refer to the Code of Ordinances (Article 9.04 Zoning Ordinance) for District Regulations. Additionally, you can call the Planning and Development Department or send an email to a Planner (see staff directory) if you need additional information regarding zoning.

4. What is my property zoned if I live in the ETJ?

There are no zoning districts in the ETJ. The city’s zoning authority does not extend to its ETJ. However, the city’s Subdivision Regulations do extend to the ETJ.

5. How can citizens participate in the zoning process?

One of the principal functions of municipal government is to encourage citizen participation within the framework of local government operations and decision making. During a public hearing, the applicant and people in favor of or opposed to the zoning request may present their views. In addition to speaking at the public hearing, you may also send letters to the Commission and Council either directly or through the Planning and Development Office, or you may discuss the case with the Planning and Development Staff. A petition is a more formal process of registering your support for or opposition to a zoning request. A petition may influence the Planning and Zoning Commission and/or the City Council’s decision. A petition becomes a permanent part of the case and must be filed with staff. Regardless of the type of petition, there is no legal effect on the Planning and Zoning Commission’s vote. A simple majority vote recommending approval or denial of a zoning request is all that is required of the Commission. However, the Commission’s decision may be influenced by petitions of support or opposition. Petitions of support may influence final Council action, but they have no legal effect. Petitions of opposition submitted to staff, that are properly notarized and meet state and local criteria will invoke a required three-fourths vote of approval to permit a change. In order to invoke the mandatory three-fourths approval, the petition must be signed by the owners of at least 20 percent of either: 

• the total area of the land (whether platted or otherwise) included within the boundaries of the proposed change; or, 
• the total area of the land (whether platted or otherwise) outside of the boundaries of the proposed change and within 200 feet of any point of the land proposed to be changed. Only one vote per lot in support or opposition per owner is permitted. The "owner" is the owner shown on the city’s most recently approved ad valorem tax roles. For example, if John Doe appears as the owner on the tax rolls, then the signature on the petition should be John Doe. If joint ownership appears on the tax rolls, i.e., John and Mary Doe, then John Doe and/or Mary Doe should sign the petition. Additionally, the person who collected the petitioners’ signatures should sign a sworn notarized statement that he/she witnessed the petition being signed by the petitioners.

6. How does the Planning & Zoning Commission review zoning cases?

The Planning and Zoning Commission is an appointed advisory body to the City Council. The Commission normally meets:
The first Monday of each month at 7:00 p.m.
Anna City Hall (Community Room) Administration Building
111 North Powell Parkway
The applicant or a representative is expected to attend the Commission hearing and typically make a short presentation supporting the request.
The Planning and Zoning Commission will attempt to reach a decision recommending approval or denial of the zoning change on the night of the hearing. If more time is needed, the Planning and Zoning Commission may either continue the public hearing to a future date or table the case.

7. How does the City Council review zoning cases?

If the Commission recommends approval of a zoning change request, or an amended version of the request, the case is automatically forwarded to City Council for another public hearing. The Council's public hearing is typically held three weeks after the Planning and Zoning Commission public hearing. City Council public hearings are held during regular Council meetings. The Council meets:
Second and Fourth Tuesdays at 7:30 p.m.
Anna City Hall (Community Room) Administration Building
111 North Powell Parkway
The applicant or a representative is expected to attend the Council public hearing to make a presentation supporting the request. After the public hearing, the Council may vote on the request for approval, table the request, or deny the request.

8. If zoning changes on a property, what is the effective date of the new zoning?

After the request is approved the Ordinance is effective on the publication date.

Show All Answers

1. Does the EDC and/or the city of Anna offer incentives?

Yes, each request for an incentive is handled specific to the requestor. To learn more contact Joey Grisham at jgrisham@annatexas.gov or Taylor Lough at tlough@annatexas.gov

2. What is the population of Anna?

The City of Anna has 15,010 residents and is one of the fastest-growing cities in North Texas.  Since 2010, Anna has experienced an 82% growth in population. 

3. What is the city of Anna's sales tax rate and breakdown?

The city of Anna's sales tax rate 8.25% :

 State of Texas sales tax 6.25%

City Standard General Fund sales tax 1.25% 

Anna Community Development Corporation Sales Tax .75%

Anna Economic Development Corporation Sales Tax 0.0% 

Show All Answers

1. What is the fiscal year for the city?

The city's fiscal year is October 1 to September 30.

2. What is the city of Anna's sales tax rate and breakdown?

The City of Anna’s sales tax rate is 8.25%. The sales tax consists of the following:

The State of Texas receives 6.25% of the sales tax allocation.

The City’s General Fund allocation is 1.25% with .25% being dedicated to street projects.

The Anna Community Development receives an allocation of .75%.

3. What is the city of Anna's property tax rate and breakdown?

The City of Anna’s 2018 property tax rate is .591288 per $100 of valuation. The rate is broken down to support the General Fund (maintenance and operations or M&O) and debt service (interest and sinking or I&S). The current rates are as follows:

M&O rate: 0.428122

I&S rate: 0.163166

4. What is the average taxable value for a home in Anna?

The average taxable value on a home in the City of Anna for 2018 is approximately $204,258. Taxes for the average home are approximately $1,208.

Show All Answers

1. Is it legal to discharge fireworks inside the city limits?

No, discharging fireworks inside the city limits is prohibited.

2. Is it legal to burn inside the city limits?

No, outdoor burning is prohibited. No person shall kindle or maintain any bonfire, rubbish fire or outdoor burn or authorize any such fire to be kindled or maintained upon any premises within the city limits.

Show All Answers

1. I want to have a garage sale. What do I need to do?

The city no longer requires a garage sale permit, however, our city codes do still regulate garage sales. Please limit your garage sales to 4 per year and each individual garage sale cannot last longer than 3 days. You may put out signs, however, you need to collect the signs within 24 hrs. after the garage sale otherwise you could get a fine from our code enforcement officer. Additional information

2. How do I pay a ticket, citation, or warrant?

You have three options to pay your traffic citation or warrant:
1. Pay online using www.trafficpayment.com (credit and debt cards accepted online)
2. Come into our Municipal Court office during business hours located at 101 S. Powell Parkway to pay your ticket by cash, check, or money order.
3. You can also mail your payment in to:
City of Anna - Municipal Court
P.O. Box 776
Anna, TX 75409
Pay ticket, citation, or warrant click here

3. Can speed bumps be installed on my residential street?

The City of Anna does not install speed bumps/humps on any public streets. There are several reasons we don’t install or recommend speed bumps on public streets:

1. Speed bumps slow down emergency vehicles. It is estimated that each hump would delay emergency vehicles 10 to 15 seconds.
2. Other cities have been held liable for damage caused by speed bumps.
3. Speed bumps do not always have the intended effect as drivers tend to speed up between them which creates an additional danger and nuisance.
4. Speed bumps tend to be divisive within neighborhoods. Drivers will usually look for alternate routes to avoid them which increases traffic (and speeds) on adjacent and nearby streets.

Show All Answers

1. How do I apply for a job with the City of Anna?

We only accept applications for positions currently posted online. All applications must be submitted through our city online system; incomplete applications will not be considered.

2. I want to apply for more than one position. Do I need to fill out a separate application for each job?

Yes, you will need to submit an employment application for each position.

3. Can I submit my resume instead of completing the job application form?

We do not accept electronic/paper resumes without an employment application. You can add a resume to an employment application if you wish to do so.

4. Will I be informed if I did not get the job I applied for?

Yes, all applicants will be informed in writing as to the status of the position.

5. How do I know when you’re recruiting for a specific job?

All current positions will be posted on the Employment Opportunities page of the city’s website. You also have the option to subscribe with an email to our job alerts for when a position is posted.

Show All Answers

1. Why is Jury Service important?

The United States Constitution and the Texas Constitution guarantee all people, regardless of race, religion, sex, national origin, or economic status, the right to trial by an impartial jury.

2. What is my duty as a Juror?

As a juror, you must be fair and impartial. Your actions and decisions must be free of any bias or prejudice. Your actions and decisions are the foundation of our judicial system.

3. How was I selected?

You were selected at random from a list of voter registrations and/or utility billing list from the City of Anna.

4. Must my employer pay me while I am on Jury Duty?

Your employer is not required to pay you while on jury duty; however, employers are prohibited by law from firing an employee for serving as a juror.

5. Who Can Have A Jury Trial?

Any person charged with a criminal offense or any party to a civil case has a right to a jury trial. All parties are equal before the law and each is entitled to the same fair treatment.

6. Are There Rules about Jury Conduct?

Yes. The Texas Supreme Court has rules to assist you in your conduct as a Juror that will be given to you by the Judge.

7. What do I do if I am no longer a resident of Anna?

Simply fill out the bottom of the summons, circle the disqualification on the back, sign it, and mail it back to the Court.

8. What Happens if a Prospective Juror Fails to Comply with the Jury Summons?

A person who fails to comply with this summons is subject to a contempt action punishable by a fine of not less than $100 nor more than $1,000 (Government Code, Section 62.0141). Additionally, a person shall be fined not less than $10 nor more than $100 if the person: (1) fails to attend court in obedience to the notice without reasonable excuse; or (2) files a false claim of exemption from jury service (Government Code, Section 62.111).

9. Am I eligible to be a Juror?

Statutory Qualifications
To serve as a Juror you must meet certain qualifications. You must:

• Be at least 18 years of age
• Be a resident of this state and of the city in which one is to serve as a juror
• Be qualified under the constitution and laws to vote in the city in which one is to serve as a juror
• Be of sound mind and good moral character
• Be able to read, write and speak English
• Not have been convicted of theft or any felony
• Not be under indictment or other legal accusation of a misdemeanor theft, felony theft or any other felony charge
• Not have served as a petit juror for six days during the preceding three months in a county court or during the preceding six months in a district court

10. Who can be excused for jury service?

Statutory Exemptions
You may choose to request to be excused from Jury service if:

• You are 70 years of age or older
• You have legal custody of a child or children younger than 12 years of age and service on the jury would require leaving the child or children without adequate supervision
• You are a student at a public or private high school
• You are enrolled in and attend college
• You are an officer or an employee of the senate, the house of representative, or any department, commission, board, office, or other agency in the legislative branch government
• You are the primary caretaker of a person is an invalid unable to care for himself or herself (This exemption does not apply to health care workers.); and
• You have served as a juror in the county during the 24-month period prior to the date you are required to appear for this summons. You are not required to claim an exemption. It is your choice.
• Business reasons are NOT lawful excuses.

If you fall into one of the above categories and you wish to be excused from jury service, you will need to complete and sign the bottom portion of your Jury Summons and mail or fax it promptly to the Court. If you qualify for an exemption and want to serve as a juror, you may appear for jury duty and not claim an exemption.

11. Can Jury Service Be Rescheduled?

Jury service is very important, but the Court understands that it may cause a scheduling conflict for you. You may reschedule your jury service only one time. 

In order to reschedule, please do not call the court but rather, fill out the bottom of the jury summons and return it to the Court by mail P.O. Box 776, Anna, TX 75409 or email or submit in person at 120 W 7th St., Anna, Tx  75409. 

Please note that the Court must receive the request for reschedule FIVE (5) days before the jury trial date in writing.  Jurors who postpone their jury service will be recalled to our next jury trial, and no further resets will be granted. 

A phone call or phone message does not suffice for a reschedule. 

12. Who do I need to contact if I have other questions?

You may contact the Court Clerk at 972-924-3325.

Show All Answers

1. Where can I get a copy of my Texas Driving Record to turn in with my Defensive Driving Course (DSC)?

To obtain a certified copy of your driving record from Texas Department of Public Safety click the following link and it will be $12 to receive it instantly online. https://txapps.texas.gov/tolapp/txldrcdr/TXDPSLicenseeManager  If you prefer to print out the form, and mail it in, the form is on this website and your cost will be $10, but it may take longer to get your driving record.

Certified List of All Accidents and Violations on Record (Type 3A): certified version of Type 3. This record is acceptable for Defensive Driving Course (DDC).

2. Where can I take a Defensive Driving Course?

The driving safety course must be approved by the Texas Department of Licensing and Regulations (TDLR). Court personnel cannot recommend a driving safety school. The yellow pages of your local phone directory usually contain a list of state-approved driving safety schools. There are also courses available online. You can find more information about Driving Safety Courses through the TDLR’s website.

3. How do I enter a plea?

Any person who is charged with criminal act must decide upon and enter a plea on or before the appearance date on your citation. Here are the three pleas you may enter:

1. No Contest. This plea means that you do not contest the State’s charge filed against you. With a plea of nolo contendre you will be found guilty, but it is not an admission by you that you are guilty. With this plea, it cannot be used against you in a civil suit for damages. When you enter this plea, you should be prepared to pay your fine in person or by mail.
2. Guilty. This plea means that you are admitting that you committed the act charged, the act is against the law, and that you do not have an excuse or defense for the act. Before entering this plea, you should understand that when you enter a plea of guilty, you must pay the fine either by mail or in person.
3. Not Guilty. This plea means that you deny guilt or you have a good defense in your case and that the State will have to prove what it has charged against you. If you plead not guilty, you have the right to a trial by Judge or a Jury. It is also your decision to hire an attorney to represent you in your case if you choose to do so. You do have the right to defend yourself, but if you choose to have someone else represent you only an attorney may represent you.
   • The state has the burden of proving its case against you.
   • You also have the right to hear the State’s evidence and to require it to prove its case against you.
   • If there was a traffic accident, your plea of guilty may be used against you in a civil suit for damages incurred since you are admitting you are at fault or are the party responsible for the accident.

4. How do I pay a ticket, citation, or warrant?

You have three options to pay your traffic citation or warrant:
1. Pay online using www.trafficpayment.com (credit and debt cards accepted online)
2. Come into our Municipal Court office during business hours located at 101 S. Powell Parkway to pay your ticket by cash, check, or money order.
3. You can also mail your payment in to:
City of Anna - Municipal Court
P.O. Box 776
Anna, TX 75409
To Pay Online Click Here

5. I received a ticket, how much is it?

Please view the Fine Schedule for the cost. Fine Schedule

6. I received a jury summons, what do I do now?

If you receive a jury summons, you will need to appear on the date and time that is listed on that summons. If you are eligible for exemption, simply fill out the form front and back and mail it back.

Show All Answers

1. How do I reserve a pavilion at a city park?

Please visit our Reservations and Applications webpage. 

2. Can I host a special event at the park? How do I do that?

City parks can be used for special events!  You will need to need to fill out the Special Event application, receive approval from the Parks Board and City Council.  Give the Neighborhood Services Team a call at (214) 831-5333 to help guide you through the process. 

Show All Answers

1. What is the Comprehensive Plan and what does it do?

The City of Anna’s Comprehensive Plan is a document developed from community input and the leadership of Anna to guide decision-making for Anna’s future growth and development. The document is a guide for decision-makers – City Staff, the City’s elected and appointed leadership, Anna residents and investors in the community – regarding City policies and issues related to land use, transportation, urban design, parks and recreation and infrastructure. The Comprehensive Plan reflects the vision of what Anna residents want their community to be and how it should be achieved. Link to Comprehensive Plan

2. What are Impact Fees?

Impact Fees are authorized under Chapter 395 of the Texas Local Government Code and are defined as a charge imposed against new development to pay for the off-site construction or expansion of infrastructure facilities that are necessitated by and benefit the new development.

3. Who assigns street addresses?

Addresses are assigned by the city of Anna Planning and Development Department after lots have been platted. Please contact the Planning and Development Department at 972-924-3325.

Show All Answers

1. How do I get a copy of a crash / accident report?

Visit the Police Department Records webpage.

Records

2. How do I get a copy of my police report?

If you filed a police report, you can have an electronic copy of the public version. Complete the online request form. There is no fee for this service unless you are a third party.

Police Records

3. How do I get a copy of my driving record?

Driving records are not maintained by local agencies. They are maintained by the Texas Department of Public Safety (DPS). Obtain a certified copy of your driving record.

4. Are there registered Sex Offenders living in my neighborhood?

Go to the "Sex Offender" page to see if a registered sex offender lives near you. A link is also on the "Important Information and Links" page.

Show All Answers

1. How do I report a street light outage?

Contact the Public Works office at 972-924-4510 or fill in this form. Please include an address, intersection, or pole number.

2. Who do I call before I dig?

For water and sewer line locates, call the Public Works dept. @ 972.924.4510. For all other locates such as cable, phone, etc., call 1.800.DIG.TESS

3. Why is the water soft?

The city’s water source is well water, it is the mineral compounds in the water which makes it “soft”.

4. Who do I call if I think I have a water leak?

Contact the Public Works department @ 972.924.4510.

5. Why do my showerheads and faucets have white build-up on them?

The presence of calcium can build up over time in water heaters, on faucet heads and showerheads. The build-up looks similar to a white/grey/light brown "scale." The scale is formed when the heat energy inside a water heater separates calcium from the water. Calcium deposits will accumulate on the heat exchangers over time and, if left unchecked, will lower your water heater's efficiency and reduce pressure in hot water lines. The issue is more pronounced in tankless water heaters, where the heating elements work at a much higher temperature to provide instant heat to the water passing through the tank. In addition, the lack of a tank means that this build-up will be more likely to impact your system if not addressed every year with proper maintenance.

6. Why is my water pressure low?

The presence of calcium can build up over time in water heaters, on faucet heads and showerheads. The build-up looks similar to a white/grey/light brown "scale." The scale is formed when the heat energy inside a water heater separates calcium from the water. Calcium deposits will accumulate on the heat exchangers over time and, if left unchecked, will lower your water heater's efficiency and reduce pressure in hot water lines. The issue is more pronounced in tankless water heaters, where the heating elements work at a much higher temperature to provide instant heat to the water passing through the tank. In addition, the lack of a tank means that this build-up will be more likely to impact your system if not addressed every year with proper maintenance.

Show All Answers

1. Can I make a special request for team placement?

Placement is based on availability. Players are placed on teams after registration closes by the league director. We cannot guarantee placement on a specific team regardless of request but will do our best to accommodate. Because this is a new league, players are placed in the unassigned/draft player pool for team placement. Special requests include: 

• Play with a sibling: Players may request to play with a sibling. 
• Bring a Friend – A U4-U6 player may request to play with a friend who is registering to play soccer. 

Placement is subject to availability and other team's roster needs. There will be no accommodations based on a player’s skill or ability and no accommodations for carpooling, team or coach. Please email any special requests with the title: "Special Requests: League name (U4-U6)"

2. What are the game rules?

Quick Reference:  

Fall 2022

Field Size

Ball Size

Max # of Players on

Min # of Players on

Max # of Players on

Length of Game

Goalie

Free Kick

Scoring

Subs

Offsides

Playing time

# Of Games

U4

15 X20

3

3

3

6

4 (6 Min Quarters)

No

Indirect

No Score Kept

On the Quarter

No

50% Each Half

8

U5/U6

20 X 30

3

4

3

8

4 (10 Min Quarters)

No

Indirect

No Score Kept

On the Quarter

No

50% Each Half

8

  

View full rules. 

3. What equipment do we need and what will be provided?

All Players must have shin guards and water for all practices and games 

• Ball Size: U4 - U6 players use a FIFA size 3 ball.
• Shoes: Soccer cleats are recommend, but sneakers are also acceptable.
• Uniforms: U4 Jerseys are provided as part of the registration fees U5 and above, Uniforms are purchased by the parent / coach or through a sponsor.
• Jewelry: Jewelry cannot be worn by players during games except for medical or religious purposes – in this case they must be taped to the body. Earrings, necklaces, and bracelets must be removed. Band-Aids/tape cannot be placed over newly pierced ears during games.

4. How are teams formed?

Teams are formed based on age. Placement is based on availability. Players are placed on teams after registration closes by the league director. You may request to play with a registered Coach upon registration.  

• Play with a sibling: players may request to play with a sibling. 
• Bring a Friend – A player may request to play with a friend who is registering to play soccer. Placement is subject to availability and other team’s roster needs.  

5. How many games will be played?

While we plan for and schedules 8 games for each team, we cannot guarantee all 8 games will be played each season. Conditions outside of our control, such as the weather, may force us to eliminate games.  

6. How will makeup games be scheduled?

Only requests for schedule changes listed below will be honored: 

• Coaches conflict – If the head coach coaches another soccer team in Anna and they are scheduled at the same time. 
• School event – Affecting at least half your team 
• Religious event – Affecting at least half your team 

In the event of rain or severe weather, games will be rescheduled for a Sunday or weekday evening in the future. The schedules will be updated soon as possible.

7. When are practices?

Practice days, times, and locations are set by the coach of your team. Any conflicts on practices should be resolved with your coach. You must purchase shin guards and the appropriate size soccer ball prior to your child’s first practice. It is MANDATORY that shin guards be worn at all games and practices. Soccer cleats are optional; baseball cleats with a toe-cleat or metal-cleats are NOT allowed.

8. Will medals be provided?

U6 & Under will receive participation medals at the end of the season.
Your coach will distribute medals to the team at the end of the season.

Show All Answers

1. How do I get a street light added to my residential street?

Street lights are installed by the developer of a neighborhood according to City standards outlined by ordinance. Generally, one street light should be installed at each street intersection and additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe our neighborhood does not meet these standards, please call Public Works at (972) 924-4510 and ask to speak with the Streets Division. If the lights in your neighborhood do not meet City standards, the City will not install any additional lights, However, your homeowner’s association (HOA) may have additional lights installed, as long as they meet the spacing requirements outlined in City ordinance and the HOA pays for the additional lights.

2. Who is responsible for maintaining the sidewalks?

If the damage is within a driveway the homeowner is responsible for repairs. The city will schedule and prioritize repairs all other repairs as needed. Call (972) 924-4510 to report sidewalk damage.

3. Who is responsible for tree trimming?

The City only owns and maintains trees within medians or City-owned parks. Maintenance of other trees is the responsibility of the property owner.

4. Who is responsible for maintaining street lights?

To report a Street Light Outage you must notify the Electrical Provider for your area. Below is a list of Electric Service Providers by Neighborhood:

GCEC: Report a street light outage
Creekside
The Falls
Meadow Ridge
North Pointe Crossing
Oak Hollow
Pecan Hollow
Settlers Way (aka Stetson Ranch)
Sweetwater Crossing
Tara Farms
Westfield
Willow Creek
Anna Town Square
Avery Pointe

Oncor: Report a street light outage to Oncor
West Crossing
"Original Anna"

Show All Answers

1. How do I get new water service?

To get new water service, fill out the establish water service form. 

2. How do I disconnect water service?

To disconnect water service, fill out the disconnect water service form. 

3. Who offers cable, internet, phone and other similar services?

For those services in Anna, view our list of helpful telephone numbers page. 

4. Why is my bill so high?

There are many reasons why your bill can be higher than expected. The most common reasons are due to the number of people living in the house or a leak on the property. It is also very important that you are aware of your consumption. If you disagree or are unaware of the amount of water you are using, we suggest that you take readings on your meter to make sure that they are following in line with the readings printed on your bills. It is also important to be conservative with your water consumption. The average person uses over 50 gallons of water per day. Up to 2 gallons of water are wasted alone just by leaving the faucet running while you brush your teeth. If you brush twice daily, that equals 120 gallons per month. Now, you can multiply that by the number of people living in your home. There are many ways to conserve water, and you are helping the environment, and your wallet!

Take a minute to view 100+ ways to conserve water and review the city's water conservation measures. 

Setup an account and view your city water consumption through our WaterSmart portal. This tool can help you detect a leak and view your usage.

5. I am having trouble signing up for eBill pay.

When registering for eBill pay, you will need to enter your account number exactly as is, including the decimal and the zeros. You will also need your pin number which will be located above the account number box as seen in the image below. You can also call us and we will provide you with your PIN number.

6. Why does my eBill payment appear to have gone through twice?

In order for your payment to go through, you will receive a confirmation number and if it prompts you to enter it again STOP! Do not enter it again because there was a problem with the first payment.

7. I am having trouble paying my bill, can I set up a payment arrangement, and how long can I extend it?

Each household is allowed four Payment Arrangements per year. The furthest you can extend your payment is one week past the disconnect date. *If your bill is due on the 15th of every month your cutoff date is the 25th. Disconnection will be on the 26th. On the 16th day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. *If your bill is due on the 1st of every month your cutoff date is the 10th. Disconnection will be on the 11th. On the 2nd day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. 

Payments, Emails, Faxes, and Payment Arrangements must be in the Office or DROP BOX before your cutoff date. You are also able to email any of the customer service representatives with the following information if you are not able to fill one out in the office or out by the drop box. If you have paid on or after your cutoff date and have been disconnected, you will owe a $50.00 Reconnection Fee during hours and $100.00 after hours before service can be reconnected. View the Payment Arrangement Form.

Show All Answers

1. Who is responsible for maintenance and repair of the sewer line to my house?

Who is responsible for maintenance and repair of the sewer line to my house?

Each home’s toilets and drains lead out of the house in a sewer service or “lateral” line, which connects to a sewer main. The section of line from the house to the property line is the homeowner’s responsibility. Any back-ups or overflows coming from the sewer main line should be reported to the City immediately by calling Public Works at (972) 924-4510. If you are experiencing a sewage backup or unusual odor within your property or home, you are advised to contact a plumber. If your plumber finds that the blockage is beyond the property line, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.

2. My drains tend to get clogged, what can I do to keep them clear?

My drains tend to get clogged, what can I do to keep them clear?

Keeping your drains clear does not have to involve chemicals or costly plumbing services. Keeping things out of the drain that do not belong there, such as grease, large food particles, and oils, will go a long way to keep your drain clean. A natural way to help prevent clogs is to pour 1 cup of baking soda down the drain, followed by ½ cup of vinegar once every 30 days. Wait 30 minutes without using the sink, then flush with hot water for 2 to 3 minutes. If clogged drains continue to be a problem despite proper drain care, call a certified plumber to clear your lines. If the plumber finds the clog is beyond your plumbing, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.

3. Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?

Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?

It doesn’t matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage disposal will not only clog your drain but can also create a problem that backs up your neighbors’ plumbing as well.

Show All Answers

1. How do I report an issue with our system, such as a water leak or sewer backup?

Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Public Works at (972) 924-4510 or call (214) 585-7725 after normal business hours.

2. What if I suspect my water meter is reading incorrectly?

Much like an automobile or other mechanical device, the meter slows down with age. While the meter may slow down and under register use, it cannot over register as its mechanical parts are not capable of speeding up or registering a significantly higher reading than actual usage. If your water bill shows a dramatic increase over the previous year’s usage, and usage patterns have not changed (i.e. new pool, increase in house members) please call Utility Billing at (972) 924-2432. You can also go to the www.annatexas.gov, click on online payments then select View my water usage.

3. Where does Anna’s water come from?

The City of Anna gets its water from a combination of ground and surface water sources. The groundwater is provided by seven City-owned wells. The purchased surface water is from the Greater Texoma Utility Authority (GTUA) through a joint agreement with the North Texas Municipal Water District (NTMWD). 

4. Do we have watering restrictions every year, or just during a drought? What are the rules?

Our outdoor watering/irrigation ordinance prohibits the watering of lawns from 10 AM to 6 PM from April 1^st through October 31^st of each year.  (Sec. 12.08.031  Lawn and Landscape Irrigation)

5. Who is responsible for my water leak?

Locate the meter box in your yard (usually in the front, under a circular metal or rectangular plastic lid). If the leak occurs between the street and the meter box, the leak is the City’s responsibility. Please call (972) 924-4510 to report the leak or call (214) 585-7725 after normal business hours. If the leak occurs between the meter box and your faucet, the leak is the homeowner’s responsibility. In this case you should call a certified plumber as soon as possible.

6. If we are supposed to be conserving water, why do city employees open hydrants and allow water to run into the streets?

Flushing dead end mains is a state mandated maintenance and water quality requirement.

7. Who do I call if I suspect there is a water leak?

If you notice what appears to be a water leak, please contact the Public Works Department at (972) 924-4510 or (214) 585-7725 after normal business hours.

8. Why is the water soft?

Soft water is water that contains low concentrations of calcium and magnesium ions. Soft water naturally occurs where the rainfall and the drainage basins are formed of hard, impervious and calcium poor rocks.

9. What are some things I can do to conserve water?

Take a minute to view 100+ ways to conserve water and review the city's water conservation measures.

           

Show All Answers

1. How long will Stage 2 Restrictions last?

Based on the weather conditions, we anticipate staying in Stage 2 restrictions until at least September 15, and the restrictions could go until October 1 or beyond. 

How is this determined? 
Several authorities and factors are considered. It can be based on weather conditions, the City’s water supply and demand, and directives the City may receive from The Greater Texoma Utility Authority, North Texas Municipal Water District, Collin County, and the State of Texas.  

We are hopeful Stage 2 restrictions will protect the City from being required to enter Stage 3 restrictions, which would prohibit all outdoor water use.

2. Can I water my plants and flowers by hand?

Yes, hand watering of plants with a watering can is allowed any day, as long as it is not between 10 a.m. and 6 p.m.  The goal is to decrease large volume usage which occurs with sprinklers and irrigation systems.

3. Who do I contact if I see a violation of the ordinance occurring?

Please call Code Compliance at 214-831-5333 or by email or online form. 

4. How do I contact if I have questions?

Neighbors with questions can contact the Anna Pubic Works Department at 972-924-4510, or via email at savewater@annatexas.gov.